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Medical Affairs and Medical Writing > Integrated Medical Information, Product Complaints & AE Processing Platforms

Integrated Medical Information, Product Complaints & AE Processing Platforms

200,000+

Annual Cases Medical Triage & Review

99.9%

Submission Compliance

“Advanced Medical Information Call Center Intake with UNITY™x and ArisGlobal LSMI
Soterius offers robust Medical Information Call Center intake solutions, leveraging state-of-the-art platforms such as UNITY™x and ArisGlobal’s LifeSphere Medical Information (LSMI). These integrated technologies streamline medical inquiry management, adverse event reporting, and product quality complaints, providing seamless connectivity to any pharmacovigilance safety database or complaint management system, including platforms like Veeva.

Seamless Integration for Optimal Efficiency
Our intake platforms, UNITY™x and LSMI, effortlessly integrate with diverse safety and quality management databases, enhancing data accuracy, compliance, and responsiveness. By offering real-time connectivity, robust data capture, and advanced analytics, Soterius significantly improves operational efficiency, regulatory compliance, and customer experience across global medical information call center operations.”

Comprehensive FAQ and SRL Development: Expert-crafted responses for efficient medical inquiry handling.
Regular Content Updates: Continuous review and updates ensuring alignment with current clinical data and guidelines.
Healthcare Professional Expertise: FAQs and SRLs authored and reviewed by experienced HCPs.
Regulatory Compliance: Ensures consistent compliance with global regulatory standards.
Robust Version Control: Comprehensive audit trails and version management for precise documentation.”