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Innovation & Technology > Integrated Medical Information, Product Complaints & AE Processing Platforms

Integrated Medical Information, Product Complaints & AE Processing Platforms

200,000+

Annual Cases Medical Triage & Review

99.9%

Submission Compliance

Advanced Medical Information Call Center Intake with UNITY™x and ArisGlobal LSMI
Soterius offers robust Medical Information Call Center intake solutions, leveraging state-of-the-art platforms such as UNITY™x and ArisGlobal’s LifeSphere Medical Information (LSMI). These integrated technologies streamline medical inquiry management, adverse event reporting, and product quality complaints, providing seamless connectivity to any pharmacovigilance safety database or complaint management system, including platforms like Veeva.

Seamless Integration for Optimal Efficiency
Our intake platforms, UNITY™x and LSMI, effortlessly integrate with diverse safety and quality management databases, enhancing data accuracy, compliance, and responsiveness. By offering real-time connectivity, robust data capture, and advanced analytics, Soterius significantly improves operational efficiency, regulatory compliance, and customer experience across global medical information call center operations.

Advanced Intake Platforms: Utilizes UNITY™x and ArisGlobal LSMI for efficient medical information management.
Flexible Integration: Seamless connectivity with safety databases and Veeva for product quality complaints.
Real-Time Data Management: Instantaneous capture and routing of adverse events and medical inquiries.
Enhanced Regulatory Compliance: Ensures accurate and timely reporting aligned with global standards.
Improved Customer Experience: Streamlined, responsive interactions to support optimal patient and provider engagement.